Last updated: 2026
This Refund Policy applies to LuxDating tokens, memberships, bank-transfer orders, paid features, and any other paid services offered through LuxDating.
By placing an order, making a bank transfer, buying tokens, activating membership, or using paid LuxDating features, you agree to this Refund Policy.
LuxDating prices are shown in New Zealand dollars unless stated otherwise. Users outside New Zealand are responsible for any currency conversion costs, overseas bank fees, intermediary bank fees, payment delays, or short payments caused by their bank or payment provider.
Bank-transfer orders are not activated automatically. Tokens or membership are only added after LuxDating receives the full cleared payment, matches the payment to the correct order, and approves the order.
Users must use the correct payment reference shown on the order page. Missing, incorrect, or incomplete payment references may delay approval or make it difficult to match the payment to the correct account.
The full NZD amount must be received before an order can be approved. If bank fees, currency conversion, or intermediary bank charges cause LuxDating to receive less than the required amount, the order may remain pending until the shortfall is paid.
LuxDating is not responsible for fees charged by your bank, another bank, a payment provider, or any overseas transfer service.
Tokens are digital credits used for LuxDating features. Tokens are generally non-refundable once they have been allocated to your account or used for any platform feature.
Token use may include previews, unlocks, membership-related functions, or other paid features shown on LuxDating.
Membership gives access to membership-based features for the stated membership period. Membership payments are generally non-refundable once membership has been activated.
Membership does not guarantee matches, replies, dates, relationships, compatibility, profile views, or any particular result.
LuxDating does not offer refunds because a user does not receive matches, does not receive replies, does not meet someone, does not like available profiles, changes their mind, stops using the service, or is unhappy with dating outcomes.
If you believe you made a duplicate payment, paid the wrong amount, or made an order by mistake before tokens or membership were activated, contact support@luxdating.co.nz as soon as possible.
LuxDating may review the payment and decide whether to cancel the order, credit the account, request further information, or process a refund where appropriate.
If payment has not yet been received, matched, cleared, or approved, the order may remain pending. LuxDating may cancel pending orders if payment is not received, the payment reference is missing, the amount is incorrect, the account is not verified, or the order appears suspicious.
If an account is suspended, restricted, removed, or deleted because of a breach of LuxDating’s Terms, prohibited conduct, fake information, unsafe behaviour, fraud, scams, underage use, misuse of private photos, harassment, or other platform abuse, refunds will generally not be provided unless required by applicable law.
LuxDating may require identity or age verification before approving membership, tokens, matching, messaging, photo previews, or private photo access.
If verification is rejected, incomplete, suspicious, or not provided, LuxDating may refuse, delay, or cancel an order. Refund requests in this situation will be reviewed based on the order status, payment status, account status, and applicable law.
If a paid feature does not work because of a confirmed LuxDating technical issue, contact support@luxdating.co.nz with details of the issue.
LuxDating may review the issue and may choose to correct the account, restore access, re-credit tokens, extend membership, or provide another reasonable solution.
If a payment dispute, bank reversal, chargeback, or suspected fraudulent payment occurs, LuxDating may suspend the related account, freeze tokens, pause membership, request more information, or restrict access while the matter is reviewed.
To request a refund review, contact:
support@luxdating.co.nz
Please include your LuxDating account email, order reference, payment date, payment amount, and a clear explanation of the issue.
If LuxDating approves a refund, the refund will normally be returned using a reasonable payment method available to LuxDating. Processing times may depend on banks, payment providers, location, currency conversion, and verification checks.
Any bank fees, currency conversion differences, or intermediary bank fees may reduce the amount received by the user unless LuxDating decides otherwise or applicable law requires otherwise.
LuxDating may update this Refund Policy from time to time. The latest version will be posted on the platform. Continued use of LuxDating after changes are posted means you accept the updated Refund Policy.